Phone System Solutions for Contact Centers

Improve your Customer Relationship with solutions of conquest and loyalty!

Contact Centres take into account the available agents profile, their skill and the expected waiting time, to calculate the best compromiset route the call in the best conditions, while reserving a privileged access to VIP customers.

Interactive Voice Server

The implementation of an interactive voice response (IVR) guaranteed automatic distribution of calls to the appropriate service and to limit the waiting time for callers to provide them with regular information (announcement of waiting time) and make them wait in the best conditions (message and music on hold), while dramatically reducing dropped calls.

Phone System Solutions fit for your Contact Center

If you are looking to upgrade your phone system solution, here are a few solutions offered by Incotel-ISQ that can be adapted to your contact center’s business reality:

MITEL – MiContact Center